Terms of service and sale

Kip is an online application for the teams of hospitality and food businesses: announcements, procedures, training, messaging, maintenance, scheduling and activity tracking. The Service is provided as it exists when it is used and may change.

Hostel Analytics SAS grants the Customer, for the term of the contract, a non-exclusive and non-transferable right to use the Service. The Kip software and brand remain the property of Hostel Analytics SAS.

• The person who creates the account declares that they can bind the Customer. They become its admin.
• The Customer invites its users, gives them a role and can remove their access at any time. It makes sure its users comply with the Terms and keep their credentials confidential.
• The Customer will not use the Service unlawfully or post sensitive data that does not belong there (health, opinions, etc.).
• Hostel Analytics SAS may suspend access in case of use contrary to the Terms or the law, or of a security risk, after informing the Customer.

• Ownership: the data and content put in the Service belong to the Customer. For its users’ personal data, the Customer is the controller and Hostel Analytics SAS its processor; the data processing agreement (DPA) forms part of the Terms.
• Hosting: in Paris — Supabase database (Paris (eu-west-3)) and Vercel application functions (Paris (cdg1)).
• Sub-processors: Vercel, Supabase and Scaleway (e-mails), and Anthropic and OpenAI for translation and Ask Kip. The current list is in the privacy policy.
• Retention: in Configuration → Data, the Customer chooses how long messages, announcements, resolved tickets, the access log and the former members register are kept; the periods are set out in the privacy policy. An admin can export the data at any time from the same page. It is deleted at the latest 90 days after the contract ends, unless the law requires it to be kept.

The applicable price is the one shown in the application, on the Billing page (Configuration → Subscription). Prices exclude VAT.

During the pilot, the Service is free for 3 months, with no credit card: nothing is due for that period. After that, continuing to use the Service requires a paid subscription; without one, access may be limited, with no immediate deletion of data.

Any price increase is announced to the Customer at least 30 days in advance; it applies from the next period, and the Customer may terminate before then.

• Monthly subscription: no commitment, renewed every month. The Customer may terminate at any time; termination takes effect at the end of the period already paid.
• Annual subscription: 12-month commitment, paid in advance, renewed for 12 months unless terminated before the renewal date. Termination during the year takes effect at the renewal date; amounts paid are not refunded.
• If a party seriously breaches the Terms, in particular by not paying, the other party may terminate if the breach is not remedied 30 days after formal notice.

• Hostel Analytics SAS provides the Service with care, under a best-efforts obligation.
• Neither party is liable for indirect damage, such as loss of revenue, customers or business.
• The total liability of Hostel Analytics SAS is limited to the amount paid by the Customer for the Service during the 3 months before the event giving rise to it, with a minimum of €100.
• These limits do not apply in case of gross negligence or wilful misconduct, personal injury, or where the law forbids limiting liability.

The Customer is informed of any significant change to the Terms at least 30 days before it applies. If it does not accept the change, it may terminate before that date.

The Terms are governed by French law. Failing an amicable settlement, any dispute falls under the exclusive jurisdiction of the Commercial Court of Nice (tribunal de commerce de Nice).